Privacy Policy.

Last updated: 13 September 2026

Optiwises respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect information when you visit optiwises.com, create an account, use our products and services, or communicate with us.

For this Policy, “Optiwises”, “we”, “us” or “our” means Kursy Julien, registered in Mauritius, with its registered office at 44, New Ste Marie Ste Croix.

1. Scope

This Policy applies to Optiwises websites and services, including AI Hub, Studio Next, CRM, Support Desk, Planner, customer portals, reporting, AI-powered features, integrations, APIs, subscriptions, hosting, support and related services.

2. Our Role

Depending on the service, Optiwises may act as a data controller or data processor. We are generally a controller for website visitors, prospects, account administrators, billing contacts and our own business operations. Where customers use Optiwises to process information about their employees, clients, guests, patients, suppliers or other individuals, the customer generally remains the controller and Optiwises processes that information on the customer's behalf.

3. Information We Collect

We may collect:

• name, business name, job title, username, account and profile details;
• email, telephone number, company and billing information;
• subscription, licence, invoice, payment status and transaction information;
• customer content such as CRM records, support tickets, tasks, documents, website content, reports, property data, uploaded files and communications;
• technical information such as IP address, browser, device, login records, activity logs, session data, usage, errors and security logs; and
• communications with our support, sales or service teams.

Payment card details may be processed directly by external payment providers rather than stored by Optiwises.

4. AI Features

Optiwises services may include AI assistants, content generation, analytics, recommendations, automation and intelligent search. Information submitted to AI features may be processed to understand requests, generate responses, retrieve relevant business information, analyse data, perform authorised actions and improve service security and functionality.

Where external AI providers are used, relevant information may be transmitted to them as necessary to provide the requested functionality and subject to appropriate safeguards. Customers should only submit personal, confidential or sensitive information where they are authorised to do so. AI-generated results may contain errors and should be reviewed before important business decisions are made.

5. How We Use Information

We may use personal information to provide and administer our services, authenticate users, process subscriptions, configure accounts, provide support, operate portals, perform analytics, improve our products, communicate with users, maintain security and audit logs, prevent fraud or abuse, comply with legal obligations, manage contracts and send marketing communications where permitted.

6. Legal Bases

Where required by law, we process personal data based on performance of a contract, steps taken before entering into a contract, legal obligations, legitimate interests, consent or another lawful basis. Where processing relies on consent, consent may be withdrawn at any time without affecting earlier lawful processing.

7. Cookies

We may use cookies and similar technologies for authentication, security, preferences, sessions, website functionality, analytics and performance. Where required, optional cookies will only be used with appropriate consent. You may control cookies through your browser or our cookie preferences tools where available.

8. Third-Party Services and Integrations

We may use trusted providers for hosting, cloud infrastructure, email, payments, analytics, AI, monitoring, security, support and communications. Optiwises services may also connect with third-party applications and APIs selected by customers. These third parties may process information under their own terms and privacy policies. Customers are responsible for reviewing and authorising integrations they enable.

9. International Transfers

Our service providers or subprocessors may be located outside Mauritius. Where required, we use appropriate safeguards for international transfers of personal information in accordance with applicable data-protection requirements.

10. Security

We use reasonable technical and organisational safeguards designed to protect personal information, including access controls, authentication, role-based permissions, encryption where appropriate, logging, backups, monitoring and security procedures. No internet-based service can guarantee absolute security. Customers are responsible for protecting their account credentials and managing user access.

11. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, fulfil contractual and legal obligations, maintain security and audit records, resolve disputes and enforce agreements. Following termination, customer content may be deleted or anonymised after an applicable retention or recovery period, subject to contractual, backup and legal requirements.

12. Your Rights

Subject to applicable law, you may have the right to request access, correction, deletion, restriction or portability of your personal information, object to certain processing, withdraw consent and exercise rights relating to certain automated decisions. We may verify your identity before responding. Where Optiwises acts solely as a processor, requests may be referred to the relevant customer.

13. Marketing

You may unsubscribe from marketing communications at any time. You may still receive essential service, billing, security and transactional communications.

14. Children's Privacy

Optiwises is primarily intended for organisations and professional users and is not designed for children to create independent business accounts. Where a customer lawfully processes information relating to minors through an authorised service, that customer is responsible for having the required legal authority and safeguards.

15. Disclosure and Business Transfers

We may disclose information where required by law, court order or lawful governmental request, to protect Optiwises, our users or third parties, investigate fraud or security incidents, or establish or defend legal claims. Information may also be transferred as part of a merger, acquisition, restructuring or sale of business assets, subject to applicable law.

16. External Links

Our services may contain links to third-party websites. Optiwises is not responsible for their privacy practices, security or content.

17. Changes to this Policy

We may update this Policy to reflect changes to our services, technology, business practices or legal requirements. The latest version will be published on this page with its updated date.

18. Contact

Optiwises
Kursy Julien
44, New Ste Marie Ste Croix
Mauritius
Email: privacy@optiwises.com

19. Complaints

If you believe your personal information has been processed unlawfully, please contact us. You may also have the right to complain to the competent supervisory authority. For matters governed by Mauritius data-protection law, the relevant authority is the Data Protection Office of Mauritius.